Policies

International Customers are responsible for all import duties and taxes. There will be no refunds if a custom item is sent back due to refusal to pay import taxes. 

Returns/Exchanges: Due to the custom hand-made nature of the products, We do not accept returns or exchanges based on customization, but please reach out with any other issues.

Lost Packages: All packages are insured in the event your package is lost in the mail. You will need to wait a certain amount of business days for the claim to go through before you can be refunded. 

Cancellations: We can cancel your order within 48 hours of your order being made although if the product has already been made/shipped, it is not guaranteed. Please reach out immediately to lizlaluneart.business@gmail.com with your order number and name for cancellations.

Changes: Changes to custom orders must be made within 24 hours of your order being placed but are not guaranteed if production has started. Please reach out asap with any changes to lizlaluneart.business@gmail.com

Reminder: If you made an order through my etsy page, you will need to contact me via etsy message rather than the email.